Frequently Asked Questions

We've answered some of the most common questions about shopping with Petvelox. If you need additional assistance, our customer support team is always happy to help.

What products does Petvelox offer?
Petvelox offers quality dog harnesses and everyday walking essentials designed to support comfort, safety, and better control during daily walks, training, and outdoor activities.

Do you offer free shipping?
Yes. We offer free standard shipping on all orders delivered within the United States.

How long does order processing take?
Orders are typically processed within 1–3 business days after successful payment confirmation. Processing times may be slightly longer during holidays or periods of high order volume.

How long does shipping take?
After your order has been processed, Standard Shipping typically takes 7–12 business days. Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, or other unforeseen circumstances. For full details, see our [Shipping Policy].

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–48 hours to become available after the carrier receives your shipment.

Can I change or cancel my order?
If your order has not yet entered the processing stage, please contact us as soon as possible. While we will make every reasonable effort to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

How do I choose the correct harness size?
Each product page includes a detailed size guide. We recommend measuring your dog's chest and neck before placing your order to help ensure the best possible fit.

What payment methods do you accept?
We accept secure payments through major providers, including Visa, Mastercard, American Express, Discover, Maestro, Visa Electron, JCB, and Diners Club. Additional payment methods may be available at checkout depending on your location and device. See our [Payment Policy] for details.

Is my payment information secure?
Yes. All payment transactions are processed through secure, encrypted payment providers that use industry-standard security measures to help protect your personal and financial information. Petvelox does not store your complete payment card information.

What is your return policy?
We accept eligible return requests within 30 days of the delivery date. Returned items must be unused, in their original condition, and include the original packaging and accessories. For complete information, please refer to our [Refund Policy].

How long does it take to receive a refund?
Once your returned item has been received and inspected, approved refunds are generally processed within 10 business days to the original payment method. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

What should I do if my order arrives damaged or incorrect?
Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact our customer support team within 48 hours of delivery, including your order number and clear photos of the item, packaging, and shipping label.

Where do your products ship from?
Orders are fulfilled through our trusted fulfillment network. Depending on product availability and delivery destination, orders may ship from different fulfillment facilities to help ensure efficient and reliable delivery.

Do you ship internationally?
At this time, we ship orders within the United States only.

How can I contact customer support?
You can reach us via our [Contact Us] page or using the details below. Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (EST).

Still Need Help?
If you couldn't find the answer you were looking for, please don't hesitate to contact us. We're committed to providing responsive customer support and a reliable shopping experience for every customer.

Email: support@petvelox.com
Phone:+1 (609) 418-6628
Business Address: 20 Haypress Road, Suite 313, Cranbury, NJ 08512, United States Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Thank you for choosing Petvelox. We appreciate your trust and look forward to serving you and your dog.