Shipping policy

Last Updated: July 17, 2026

At Petvelox, we are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.

Shipping Destinations

At this time, Petvelox ships to addresses within the United States only.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that order processing times may be extended during holidays, promotional events, or periods of unusually high order volume.

Estimated Delivery Time

After your order has been shipped, estimated delivery is:

Standard Shipping: 7–12 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

We are pleased to offer Free Standard Shipping on all orders delivered within the United States.

No minimum purchase is required.

Order Tracking

Tracking information will be provided by email once it becomes available from the shipping carrier.

If you have not received your tracking information within a reasonable time after your order has been shipped, please contact our customer support team for assistance.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. While we will make every reasonable effort to update your shipping information before the order is processed, we cannot guarantee changes once the order has entered processing or has been shipped.

Petvelox is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

Returns

We accept eligible return requests within 30 days of the delivery date.

Returned items must be unused, in their original condition, and include the original packaging and any included accessories.

For complete information regarding return eligibility, refunds, exchanges, and return instructions, please refer to our Refund Policy.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item, packaging, and shipping label. We will review your request and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or returns, our customer support team is always happy to assist you.

Email: support@petvelox.com
Phone: +1 (609) 416-3858
Business Address: 20 Haypress Road, Suite 313 Cranbury, NJ 08512 United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)

We aim to respond to all shipping-related inquiries as promptly as possible during our regular business hours.

Thank you for choosing Petvelox. We appreciate your trust and look forward to providing a smooth and dependable shopping experience.