Privacy policy
At Petvelox, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you place an order, create an account, subscribe to our communications, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Order history
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on our website
- Referring website
- Cookies and similar tracking technologies, including advertising and analytics cookies from third-party platforms such as Google, Meta (Facebook/Instagram), and TikTok
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and customer experience
- Show you relevant ads through advertising partners such as Google Ads, Meta Ads, and TikTok Ads, based on your interactions with our website
- Detect, prevent, and investigate fraud or unauthorized activity
- Comply with applicable legal obligations
- Send promotional emails or marketing communications if you have chosen to receive them
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies — including those from third-party advertising and analytics providers (such as Google and Meta) — to improve website functionality, remember your preferences, analyze website performance, measure ad performance, and enhance your shopping experience.
You can manage or disable cookies through your browser settings, or opt out of personalized advertising through your ad platform's preference tools. Please note that disabling cookies may affect certain features and functionality of our website.
4. Payment Security
We do not store your complete payment card information. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures to help protect your financial information.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information only when necessary with trusted third-party service providers, including:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Advertising and analytics providers (e.g., Google, Meta, TikTok)
- Customer support providers
- Legal or regulatory authorities when required by applicable law
These service providers are authorized to use your information only as necessary to perform services on our behalf and are expected to protect your information appropriately.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfill your orders
- Provide customer support
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements and policies
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request a copy of your personal data
- Withdraw consent where applicable
- Opt out of the sale or sharing of your personal information (California residents)
To exercise any of these rights, please contact us using the information provided below.
9. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, and other business operations. These third-party providers operate under their own privacy policies, and we encourage you to review their practices before using their services.
10. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised Effective Date. Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us:
Email: support@petvelox.com
Phone: +1 (609) 418-6628
Business Address: 20 Haypress Road, Suite 313, Cranbury, NJ 08512, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to privacy-related inquiries as promptly as possible during our regular business hours.