Terms of service

Last Updated: July 17, 2026

Welcome to Petvelox. These Terms of Service ("Terms") govern your access to and use of the Petvelox website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian to use our website and services.

2. Products and Availability

We make every reasonable effort to ensure that product descriptions, images, pricing, and other information on our website are accurate.

However, we do not guarantee that all information is complete, accurate, current, or error-free. Product availability is subject to change without notice.

We reserve the right to correct errors, inaccuracies, or omissions, update product information, limit purchase quantities, discontinue products, or refuse any order at our sole discretion.

3. Pricing and Payments

Unless otherwise stated, all prices displayed on our website are listed in U.S. Dollars (USD).

We accept secure payment methods available during checkout. Orders will only be processed after payment has been successfully authorized.

For more information about payment methods and payment processing, please refer to our Payment Policy.

4. Order Acceptance

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not constitute acceptance of your order. We reserve the right to review, accept, decline, or cancel any order for reasons including, but not limited to:

✔ Product unavailability
✔ Pricing or listing errors
✔ Payment authorization issues
✔ Suspected fraudulent or unauthorized transactions
✔ Other circumstances requiring order verification

If an order is canceled after payment has been received, an appropriate refund will be issued to the original payment method in accordance with our Refund Policy.

5. Shipping

Estimated processing and delivery times are provided for informational purposes only and are not guaranteed.

Delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our reasonable control may occur.

For complete shipping information, please review our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

By placing an order, you acknowledge that you have read and agree to the terms outlined in that policy.

7. Intellectual Property

All content available on this website—including text, graphics, logos, images, icons, product descriptions, and website design—is the property of Petvelox or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Acceptable Use

You agree not to:

✔ Use the website for any unlawful or unauthorized purpose.
✔ Interfere with the security, operation, or functionality of the website.
✔ Attempt unauthorized access to our systems or networks.
✔ Upload or distribute malware, viruses, or other harmful code.
✔ Violate any applicable laws or regulations while using our website.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Petvelox shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website, products, or services.

Where liability cannot be excluded by law, our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Product Disclaimer

Our products are intended for general pet use and are not a substitute for professional veterinary advice, diagnosis, or treatment.

Customers are responsible for selecting products that are appropriate for their dog's size, breed, age, and activity level. We recommend inspecting products before each use and supervising your pet as appropriate.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Petvelox is not responsible for the content, privacy practices, or policies of third-party websites. Access to such websites is at your own discretion.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Updated versions will be posted on this page with a revised Last Updated date. Continued use of our website after any changes become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the State of New Jersey and the United States, without regard to conflict of law principles.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team.

Email: support@petvelox.com
Phone: +1 (609) 416-3858
Business Address: 20 Haypress Road, Suite 313 Cranbury, NJ 08512 United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries as promptly as possible during our regular business hours.