Payment Policy

Last Updated: July 17, 2026

At Petvelox, we are committed to providing a secure, transparent, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept and how payments are processed on our website.

Accepted Payment Methods

We currently accept the following payment methods:

✔ Visa
✔ Mastercard
✔ American Express
✔ Discover
✔ Maestro
✔ Visa Electron
✔ JCB
✔ Diners Club

Available payment methods may vary depending on your location, device, and payment provider.

Secure Payments

Your security is important to us.

All transactions are protected using industry-standard SSL (Secure Socket Layer) encryption to help safeguard your personal and payment information during transmission.

Petvelox does not store your complete credit card or debit card information. Payments are processed securely by trusted third-party payment providers that maintain their own security and compliance standards.

Payment Authorization

All payments must be successfully authorized before an order can be processed and prepared for shipment.

If a payment cannot be authorized or is declined, the order will not be processed. If you experience payment issues, we recommend contacting your bank or payment provider for additional assistance.

Currency

Unless otherwise stated, all prices displayed on our website are listed in U.S. Dollars (USD).

Taxes

Where required by applicable law, taxes will be calculated and displayed during checkout before you complete your purchase.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email within a reasonable period, please check your spam or junk folder before contacting our customer support team.

Refunds

Approved refunds are processed in accordance with our Refund Policy and are issued to the original payment method used for the purchase.

Please allow up to 10 business days for approved refunds to be processed. Depending on your financial institution or payment provider, additional processing time may apply before the funds appear in your account.

Fraud Prevention

To help protect our customers and maintain a secure shopping environment, we reserve the right to review, verify, place an order on hold, or cancel any order that appears fraudulent, suspicious, or cannot be verified.

If additional verification is required, our customer support team may contact you before your order is processed.

Contact Us

If you have any questions regarding this Payment Policy or experience any payment-related issues, please contact our customer support team.

Email: support@petvelox.com
Phone: +1 (609) 416-3858
Business Address: 20 Haypress Road, Suite 313 Cranbury, NJ 08512 United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)

We aim to respond to all payment-related inquiries as promptly as possible during our regular business hours.