Refund policy

At Petvelox, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our refund and return policy below.

30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

✔ Be unused, in its original condition, and free from signs of wear.
✔ Be returned with its original packaging, tags, and any included accessories.
✔ Be accompanied by proof of purchase or your order confirmation.

How to Request a Return

To start a return, please contact our customer support team with your order number and the reason for your return.

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please note that returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the item, the packaging, and the shipping label so we can review your request and resolve the issue as quickly as possible.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Original shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item or an error on our part.

Exchanges

If you need a different size or would like a replacement item, please contact our customer support team.

Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return:

✔ Used, worn, or damaged items resulting from misuse or normal wear.
✔ Items returned without their original packaging, tags, or accessories.
✔ Clearance or final sale items marked as non-returnable.
✔ Gift cards.

Return Shipping

If your return is due to a damaged, defective, or incorrect item, Petvelox will cover the return shipping costs.

For all other eligible returns, customers are responsible for the return shipping costs unless otherwise stated.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, our customer support team is always happy to help.

Email: support@petvelox.com
Phone: +1 (609) 416-3858
Business Address: 20 Haypress Road, Suite 313 Cranbury, NJ 08512 United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)

We aim to respond to all customer inquiries as promptly as possible during our regular business hours.